With the exemption of faulty goods, and in the interest of fairness the cost of returns will be dependent on the reason for return.
Mistakes happen and you may have made the wrong selection. Whilst initial delivery is free of charge, we will need to charge you for the cost of the carriage back to us and a redelivery cost will be quoted to you for the replacement order.
Our Customer Service Team will be able to provide you with both charges. The good news is that you will not be charged a re-stocking fee for the returned items.
Back into Stock – Non Exchange
Our collection fees generally go by the total weight of the goods to be returned, so the cost of return will be quoted to you by our Customer Service Team. In addition, you will also be charged a re-stocking fee of 20% of the goods value, starting at a minimum rate of £25 with a cap for the maximum re-stocking fee at £100. Your refund value will therefore be reduced to cover both of these costs
How to Return your goods
To request an exchange / return, please follow the instructions within the appropriate timeframes. If you require further information please call a member of the 4x4 Tyres Customer Service Team on 01789 774884 who will be happy to talk you through the process.
- Once we receive your query in writing, our Customer Service Team will call you to arrange collection and will also issue you with a Unique Customer Returns Number (CRN). At this point please advise if you wish to use our returns service or your own. If you choose to use our service please advise on a convenient day for the collection to be made and we shall quote you accordingly.
- Please ensure you package the goods up to the same standard they were received, making sure that no part of the product is exposed. Please label the outer packaging with your CRN number; failure to do so could result in a delay processing your refund.
- When sending goods back to 4x4 using your own carrier, we recommend you retain proof of postage and choose a tracked service and sign for service to guard against goods being lost by your couriers in transit. We recommend that you ensure the package is covered by adequate insurance in case of damage to goods whilst in transit, and most couriers/postal services will offer this.
- Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your refund.
Once your return refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This refund process shouldn’t take longer than 14 days from the day that you returned the item back to us. Please be aware that a refund will not be issued for any goods that have been used, fitted or are returned without pre-advised damaged and your refund value will incur the return carriage costs.