Returns

Here at 4X4 Tyres, we take the time to stock the best quality products from the most reputable manufacturers. With that in mind, we stand by everything we sell, 100%. You’re welcome to return products to us as outlined below. In support of this policy, and your rights under the Consumer Contracts Regulations 2013, please ensure that any returned products are in their original packaging, are in the same good condition in which they were received and have not been mounted to a vehicle. As soon as the goods are back in stock, we can provide an appropriate solution, such as a refund or replacement.

Returns are not accepted for manufactured wheel rims or items imported at the customer’s request.

Please note that these terms do not apply to purchases made through eBay.

Changed your mind?
If you change your mind about your purchase for any reason and aren’t happy, then neither are we. You have up to 14 working days from the day after you receive your goods to contact us in writing to let us know of your decision. We’ll work with you to find a solution you’re happy with, whether that means replacing your order or issuing a refund. Once the goods are back in stock, we’ll be happy to help.

Carriage fees for returning large items can be costly, so before ordering, please double-check that your vehicle criteria match your order. Our advisors are always available to offer a helping hand by phone, email, or chat if you wish to discuss your order.

If your item has already been sent and you later refuse delivery, you are liable to pay the cost of returning the goods to 4X4 Tyres Limited.

Not happy?
First, this won’t do, and we need to correct it. Our policy includes a 28-day no-happy refund for faulty orders and covers goods that are unfit for purpose or not as described. This is in addition to our product warranties, which provide lifetime protection against product faults or defects and cover up to 30 days after delivery. (to find out more about product warranties, see our dedicated warranty page).

Please inspect the goods upon receipt. Although we entrust our goods to high-quality carriers, accidents sometimes occur, and the goods are damaged. The carrier must cover the cost of this. If the packaging or goods are damaged, please do not accept delivery and contact us in writing immediately, attaching a photo of the damage and a full description. Once reported, we will investigate the claim and ensure any additional or replacement items are dispatched as appropriate.

If, upon inspection, the goods are faulty or parts are missing, please submit your query in writing within two working days of receipt, and we will contact you to discuss the returns process.

Returns
Mistakes happen, and you may have made the wrong selection.

Whilst the initial delivery is refundable for unused/unfitted goods, we will need to charge you for the cost of returning the goods to us.  We have negotiated preferential rates with our carriers, so this option is the most cost-effective. Our carrier collection fees are based on the total weight of the goods to be returned, so the return cost will be quoted by our customer service team.

Alternatively, you may arrange for your own carrier to return the goods.

Except for faulty goods, refunds will be issued in line with current UK legislation, depending on the reason for return.

Please be aware that we are unable to accept returns on driven tyres. Once they have been on the road, their condition is deemed non-refundable.

• Tyres only – Unfitted and Wheels only – Unused
  Returned as delivered, we will refund your complete order, inclusive of the full purchase price of the goods, less the carriage charge (Charges for a commercial address and residential address may vary and will be discussed with the sales team upon contact).
• Tyres only – Fitted
  If the tyres have been fitted to wheels, removed, and returned, we will refund only the value of the tyres, less a 20% restocking charge.
• Wheels only – Fitted
  If the wheels have had tyres and balancing weights fitted, removed, and then returned, we will refund only the value of the wheels, less a 20% restocking charge.
• Built wheels and tyres
  We will refund the total value of any built wheel and tyre packages (built to your specification as specified on your order), less a 20% restocking charge.

How to return your goods
To request an exchange/return, please follow the instructions within the appropriate timeframes. If you require further information, please call a member of the 4X4 tyres customer service team on 01789 774884, who will be happy to talk you through the process.

• Once we receive your query in writing, our customer service team will call you to arrange collection and will also issue you a unique (CRN) – customer returns number. At this point, please advise if you wish to use our returns service or your own. If you choose to use our service, please advise us of a convenient day for collection, and we will provide a quote accordingly.
• Please package the goods to the same standard as when they were received, ensuring that no part of the product is exposed. Please label the outer packaging with your (CRN) number; failure to do so could result in a delay in processing your refund.
• When sending goods back to 4X4 using your own carrier, we recommend retaining proof of postage, choosing a tracked service, and signing for delivery to help prevent loss of goods in transit. We recommend that you ensure the package is covered by adequate insurance for any damage to goods whilst in transit, and most couriers/postal services will offer this.
• Once your return is received and inspected, we will email you to confirm receipt of your item(s). We will also notify you of the approval or rejection of your refund.

Refunds
Once your return refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. This refund process shouldn’t take longer than 14 days from the day that you returned the item to us.

If you’re still looking for help and advice about your specific wheel and tyre needs, get in touch with our expert team by email, chat or phone, and we’ll be glad to help. Get in touch with our pro team for expert advice.