Hassle-free returns and expert advice on product returns
Here at 4X4 Tyres, we take a great deal of time to ensure we stock the best quality products from the most reputable manufacturers. With that, in mind, we stand by everything we sell, 100%. You’re welcome to return products to us in line with the clauses below. In support of this policy, and your rights under the consumer contracts regulations 2013, please ensure that any products being returned are in their original packaging, are in the same good condition in which they were received and have not been mounted to a vehicle. As soon as we have the goods back in stock we will be able to provide the appropriate solution for you, whether this is a refund or replacement.
Returns cannot be accepted for manufactured wheel rims or items imported at the customer’s request.
Please note that these terms do not apply to purchases made through eBay.
Changed your mind?
If you change your mind about your purchase for any reason and aren’t happy, then neither are we. You have up to 14 working days from the day after you receive your goods to contact us in writing to let us know of your decision. We’ll work with you to find a solution that you’ll be happy with, whether that means replacing your order or offering you a refund, once we have the goods back in stock, we are happy to help.
Carriage fees for returning large items can be costly so before ordering please always double check your vehicle criteria matches that of your order. Our advisors are always available to offer a helping hand by phone, email or chat if you wish to talk through your order.
In the event, your item has already been sent and you then change your mind and refuse to take delivery you are liable to pay the cost of returning the goods to 4X4 tyres limited.
Well firstly, this won’t do and we want to correct this. Our policy includes a 28-day not-happy refund against faulty orders and covers goods unfit for purpose or not as described. This is in addition to our product warranties, which provide lifetime protection against product faults or defects and cover up to 30 days after the date of delivery. (to find out more about product warranties, see our dedicated warranty page).
We ask that you inspect the goods upon receipt. Although we entrust our goods with high-quality carriers sometimes accidents happen, and goods become damaged. The cost of this needs to be met by the carrier, so if the packaging or the goods are damaged please do not accept delivery and contact us in writing immediately attaching a photo of the fault and a full description. Once reported we will investigate the claim and ensure any additional or replacement items are dispatched as appropriate.
If upon inspection the goods are faulty, or parts are missing, please place your query to us in writing within 2 working days of receipt and we will contact you to discuss the returns process.
Mistakes happen, and you may have made the wrong selection.
Whilst initial delivery is refundable on unused/unfitted goods, we will need to charge you for the cost of the carriage back to us. We have negotiated preferential rates with our carriers, so this option is the most cost-effective. Our carrier collection fees generally go by the total weight of the goods to be returned, so the cost of return will be quoted to you by our customer service team.
Alternatively, you may arrange for your own carrier to return the goods.
Except for faulty goods, and in line with current UK legislation, refunds will be given dependent on the reason for return.
- Tyres only – Unfitted
Returned as delivered we will refund your complete order inclusive of the full purchase price of the goods and the basic rate of carriage (£10 for a residential address and £5 for a commercial address) regardless of the day delivered.
- Tyres only – Fitted
If the tyres have been fitted to wheels and then removed and returned, we will refund the total value of the tyres only, less a 20% restocking charge.
- Wheels only – Unused
returned as delivered: we will refund your complete order inclusive of the full purchase price of the goods and the basic rate of carriage (£10 for a residential address and £5 for a commercial address) regardless of the day delivered.
- Wheels only – Fitted
If the wheels have had tyres and balancing weights fitted, removed and then returned, we will refund the total value of the wheels only, less a 20% restocking charge.
- Built wheels and tyres
We will refund the total value of any built wheel and tyre packages (built to your specification as specified on your order), less a 20% restocking charge.
How to return your goods
To request an exchange/return, please follow the instructions within the appropriate timeframes. If you require further information, please call a member of the 4X4 tyres customer service team on 01789 774884 who will be happy to talk you through the process.
- Once we receive your query in writing, our customer service team will call you to arrange collection and will also issue you a unique (CRN) – customer returns number. At this point please advise if you wish to use our returns service or your own. If you choose to use our service, please advise on a convenient day for the collection to be made and we shall quote you accordingly.
- Please ensure you package the goods up to the same standard they were received, making sure that no part of the product is exposed. Please label the outer packaging with your (CRN) number; failure to do so could result in a delay in processing your refund.
- When sending goods back to 4X4 using your own carrier, we recommend you retain the proof of postage and choose a tracked service and sign for service to guard against goods being lost by your couriers in transit. We recommend that you ensure the package is covered by adequate insurance in case of damage to goods whilst in transit, and most couriers/postal services will offer this.
- Once your return is received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your refund.
Once your return refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund process shouldn’t take longer than 14 days from the day that you returned the item back to us.
If you’re still looking for help and advice about your specific wheel and tyre needs, just get in touch with our expert team by email, chat or phone and we’ll be glad to help. get in touch with our pro team for expert advice.